Money Clinic Podcast: Fraud and the battle to get your a refund


Record numbers of persons are falling sufferer to on-line fraud makes an attempt, however as soon as your cash has been misplaced, there are not any ensures that your financial institution will refund it.

Money Clinic listener Jenny, 31, was distraught when fraudsters impersonating her financial institution tricked her into transferring her life financial savings of £17,000.

Jenny’s financial institution solely agreed to refund £7,000 of this, claiming she ought to have requested extra questions earlier than transferring the money and was subsequently partly accountable for the losses.

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Jenny disagreed and Money Clinic helped her to take her case to the UK’s Financial Ombudsman.

In this episode, presenter Claer Barrett reveals the small print of Jenny’s battle to get her a refund and the way listeners may use the free ombudsman service to acquire compensation themselves.

Plus Pat Hurley, lead ombudsman on the Financial Ombudsman Service, and Katy Worobec, managing director of financial crime at UK Finance, the banking commerce physique, go on worthwhile fraud prevention ideas.

If you wish to seem as a future visitor on Money Clinic podcast, e-mail the crew through or ship Claer a message on Instagram, Twitter or TikTok — she is @Claerb.