MedallionClass on Princess Cruises evaluation: Medallions substitute your pockets on cruise line


As a baby of the seventies, I grew up on a tv weight loss program of The Love Boat, a preferred American soapie that was filmed aboard varied Princess ships whereas truly cruising the world.

Julie McCoy, the ship’s charismatic cruise director checked off company on a clipboard as they stepped aboard, as was the cruising apply. These days, it is one other story.

It’s my first ever Big Ship cruise and I’m aboard Discovery Princess, cruising for per week between Los Angeles and Cabo San Lucas, Mexico.

I’m utilizing the corporate’s newest innovation, often known as the MedallionClass Experience which includes a Medallion (capital “M” in Princess circles), a small wearable disk that is barely bigger than a 20-cent piece, and a corresponding good telephone app.

This know-how is supposed to revolutionise cruising by lowering hassles and offering personalised service. First rolled out on Royal Princess in 2017 it is now reside throughout all 15 ships within the Princess fleet, together with Discovery, the latest vessel.

Many Australian passengers will use MedallionClass for the primary time in June when Coral Princess departs Brisbane for her inaugural Australian season. It will then develop into Sydney when Majestic Princess returns for her 2022-23 summer time season in October.

So is the expertise easy crusing? So far, so good.

At check-in I exploit the “green lane”, having already uploaded my private credentials, together with my well being standing and a selfie. The lack of designated boarding occasions means shorter strains and fast processing.

All it takes is a faucet of my Medallion and I’m given the inexperienced gentle. I enter the ship’s grand atrium, the closest factor to a Murano crystal manufacturing facility, such is the quantity of glass. I seek the advice of the app’s map to seek out my cabin amongst 1830 passenger rooms unfold throughout Discovery’s 19 visitor decks.

As I method my cabin “click!”, my door unlocks routinely. After perusing my room – comfy mattress, helpful desk, ample open closet, compact toilet and a balcony – I hook up with WI-FI.

The supersonic speeds of the so-called “MedallionNet” are a particular crowd pleaser; no extra clunky connections.

Next the Medallion’s location operate works like a GPS, due to alerts that ping to ship sensors. You can activate (or off) your location on the app to seek out and textual content shipmates, whether or not journey companions or newfound buddies. The location operate is compulsory for these beneath 18 years).

Parents can chill on a solar deck, figuring out – due to their app – that their aged mother and father are in one of many major eating rooms (tucking into a day tea, little question; the scones and jam are scrumptious), whereas the youngsters are operating amok in one of many three youth and teenage centres. And it makes issues simpler for the crew, too.

One afternoon I order a mocktail from my cabin, when a good friend beckons me to The Sanctuary, the stress-free adult-only retreat on the 18th deck. As I lounge on a deck chair, a pleasant crew member properties in and delivers my beverage with a chirpy “There you are, Katrina”. And there’s extra.

Dotted across the ship are over 100 touchscreen portals – enlarged variations of the app – that show deck layouts. As a directionally challenged soul, I have to seek the advice of these often.

They pinpoint particular places (together with restrooms, helpful whenever you’re in a rush). It’s a approach of saving reams of paper, too, a part of Princess Cruises’ dedication to environmental practices that embrace lowering meals waste and gasoline consumption and treating wastewater.

The portals and app additionally show a timeline of actions and I exploit these to plan my journey. Options vary from early morning stretching to a enamel whitening discuss. I forgo the fang-focused details and as an alternative bookmark the trivia quiz and bingo, conventional ship pastimes and nice enjoyable.

For it is not all “tap and zap”.

At artwork auctions, a preferred exercise, excited bidders compete for artwork works by thrusting laminated plaques into the air. It’s a reside, rapid-fire “yabba-dee-dabbedy-doo…sold!” affair. There’s nonetheless a style for the old school.

But it is the exception. For the times of carrying your pockets are over; the Medallion is linked to your bank card. I discover the buying course of slightly too handy (learn tempting). I’m faucets away from shopping for fashionable luggage from Discovery’s high-end boutiques and having fun with very good rest remedies on the Lotus Spa.

There’s no probability of going hungry, due to Discovery’s 24-hour World Fresh Marketplace and 23 different eating choices. But, with as much as 3660 company, eating places get busy. The app’s reserving service, “Dine My Way” is a winner.

You can reserve the hour, variety of diners, seating selections and eating pace. (Hint: make reservations earlier than the cruise; I go a couple of company who’re crestfallen to have missed out on securing tables at specialty eating places.

They perk up, nevertheless, after studying they’ll order menu objects from these kitchens and dine of their cabins.)

But my favorite device is the “Crew call” operate, the cell messaging service. I ply crew with queries: “What time do we arrive in port?” “Do you have a spare adaptor?” I obtain participating responses inside minutes.

As for hiccups with the MedallionClass Experience? Yes, there are glitches; it is know-how, in spite of everything. While my Medallion by no means fails, the app is not all the time co-operative: it freezes sometimes.

But, because it seems, I have not disabled a conflicting widget on my iPhone and I’d skipped the introductory info session that steered we achieve this. I hunt down the useful tech group on the OceanFront desk who’re on prime of various units and the issue is solved.

Unsurprisingly, much less tech-savvy folks and people with out good telephones (a cohort of passengers) miss out on the advantages of the system.

But Princess has this coated and offers real service: crew members stationed all through the ship.

And whereas the app’s capabilities usually are not but user-friendly for sight- and hearing- impaired passengers, the corporate continues to offer full providers to people with disabilities, which may be organised on reserving.

The week sails by; it is time to disembark. The Love Boat sequence has completed however MedallionClass is right here to remain. And it positive beats a clipboard.



Princess Cruises will resume cruising in Australia on June 16, 2022, with a departure from Brisbane on Coral Princess, adopted by Majestic Princess from Sydney in October and Grand Princess from Melbourne in November.

Coral Princess will go to Papua New Guinea on an 11-day cruise visiting 5 ports departing Brisbane roundtrip January 26, 2023, with a Princess Plus Balcony fare from $2949 an individual twin share, together with premier drinks package deal and MedallionWeb WI-FI.

A five-day cruise to Tasmania from Sydney departing November 20, 2022, on the Majestic Princess (Discovery Princess’ sister ship) prices from $1249 an individual twin share for a Princess Plus Balcony, together with premier drinks package deal and MedallionWeb WI-FI.



Kate Armstrong was a visitor of Princess Cruises.