One household is accusing United Airlines and Air Canada of turning a calming trip right into a tense nightmare consisting of 96 boarding passes and misplaced baggage.
A household of flyers making an attempt to get to Greece aboard United Airlines and Air Canada say a circus of rerouting and misplaced baggage in the end added an extra $16,000 to their journey.
Washington, D.C. ABC affiliate WJLA experiences the Virginia flyers are accusing the Chicago-based service and Star Alliance associate Air Canada of not solely dropping their baggage but in addition forcing them aboard greater than 5 totally different flights.
Nightmare Trip Includes Delays, Cancellations and Lost Luggage
Natalie Ramos informed her story to the TV station, claiming the difficulty began with their first flight. She says the household started planning the holiday to Athens two years prior and have been wanting ahead to the getaway.
However, they are saying issues started when their flight was delayed attributable to mechanical points at Washington Dulles International Airport (IAD). As a consequence, they missed their connection in Montreal to Athens, forcing them to re-route by Brussels and Zurich as a substitute.
Once they arrived in Athens, Ramos claims the airline misplaced all of their baggage, together with luggage containing their garments and laptop computer computer systems. When it got here time to come back again, the household says they skilled all the identical points – together with a visit re-routed from Athens to Montreal, then Boston, Charlotte, earlier than coming house to Virginia. Overall, they are saying what was imagined to be 4 flights ended up with over 90 boarding passes and $16,000 in unplanned bills, together with new garments and $3,000 for a flight from Charlotte to IAD.
“We cried so much. All the kids were breaking down,” Ramos informed WJLA. “They were exhausted. We were in the same clothes for over three days.”
Although Ramos is submitting claims for the misplaced objects with each the airline and her journey insurance coverage supplier, she is looking on each Air Canada and United to reimburse her for all of the unplanned bills. Until the claims come by, she says she’s compelled to pay the bank card payments on her personal.
The station reached out to each United and Air Canada for remark. While United didn’t present a response, a spokesperson for Air Canada informed WJLA: “As has been well reported in the media, the global air transport industry is currently challenged due to issues with airport capacity issues, airport-managed baggage systems and third-party providers of such services as passenger screening, customs, and air navigation. We are working hard with these partners and governments to resolve these issues as they are affecting the performance of airlines.”
Family’s Case Latest Accusation of Airlines Not Looking Out for Flyers
The Ramos household story is simply the most recent occasion of flyers saying the airways aren’t doing sufficient for them. In one other vacation-related story, one other household of vacationers declare an ill-advised flight change from American Airlines compelled them to spend $30,000 in adjustments.